How to navigate Status Summary

The Status Summary dashboard is a fast, scalable, interface designed to provide easy visualization of monitoring data, including high level status of all servers, applications, networks, and services as they near or breach thresholds. Status Summary offers real-time updates and responsive graphing without configuration, as well as top-problem displays.

Status Summary layout and operations

Status in GroundWork Monitor lists monitored hosts, host groups, service groups, and custom groups with drill down capability to monitoring details. Upon launching Status, the default view Host Groups is displayed and sorted by availability.

Limited load

It is important to note that Status, by design, limits the load to 200 rows for any entity type. The worst case status is displayed at the top, and items which do not need attention may not be listed. If you want to view an item not listed in the top 200, you can use the sort, filter, and search options.

Clear list of worst problems

The Status sort order is not the same as that for Top Problems which is an availability sort order. Instead, the Status sort is a numerical score computed on the state of the services and hosts that make up the resource. In the case of a list of services, this is simply a sort of critical first, then warning, then OK at the bottom. Ties in state are sorted alphabetically. In the case of hosts, those which are actually down are listed first, then those with services in both warning and critical states, then critical states, then warning states, etc. Ties in these categories are sorted alphabetically. The intent of the Status sort is to give you a clear list of the worst problems that are occurring right now. You can quickly drill in to the top of the list and begin acknowledging or commenting, or taking other actions to manage the issues detected.

Selector, Search, Time Picker

Taking a look at the top rows of the Status display, the icon  enables you to switch between views including Hosts, Host Groups, and any configured Service Groups and Custom GroupsThe Search... box lets you search for a specific monitored component (e.g., icmp_ping) and opens the selection in an  information panel. Farthest to the right, the Time Picker (e.g., 48H  ) shows components status and metric graphs for the selected time range, the default being 48 hours.

On the second row, by clicking the column title you can sort, for example by Host Groups  status, or by Name alphabetically. You can also use the filtered by name feature to find specific monitors, with the option of saving filters for future use.

status selector, search, time picker

Accordion view of monitors

In the Status dashboard, as each component (e.g., host group, host, service) is selected, the monitoring data is displayed left to right. Status works in an accordion view method collapsing the previously viewed component and showing the next selection along with its member list and information panel. Within the expanded entity screens, detailed monitoring data is presented along with various display options:

  1. Breadcrumbs are displayed at the top of the Status screen indicating the selected path. In this image a host group and a host were selected, and you can see the path of the selection in the light green color. Within each breadcrumb, you can click the link to view its information panel, or click the X to expose the previous component in the path.
  2. Each list offers Search/Actions options. These options allow sorting by Status, Availability, or Alphabetical. You can also filter by name to search and then apply actions to selected monitors such as acknowledging and commenting.
  3. The selected components Info tab provides detailed status information. Immediately you can see the current State of the component and its members, and date/time indicators. 
    1. Mid way down there are three tabs; Top Problems, Ack Required, and Unschedule Issues for host and services. Each of these lists can be filtered by name, sorted by availability which is the percentage the host has been available over the selected time period. Additionally, each monitor can be acknowledged using the actions icon  . If the problem has been acknowledged it is indicated by a .
    2. Availability and Performance and Availability graphs are displayed for the selected component for the selected Time Picker range.
    3. The More Actions  menu enables component specific options. The Add Link feature, available to all entities, lets you add internal and external resource links to point to related information. The addition of Comments can be used to share component information with other users and this is available for hosts and services. There is a direct Threshold editing action for services. Additionally, for services, the Analysis option  displays an Insight dashboard for the selected service and time period.
    4. The Ack Now button allows for direct acknowledgment of hosts with issues.
    5. The Events tab, on both host and service panels, provides the last few events recorded for the host and service you are focused on. 

      accordion view of monitors

States and indicators

In the Status screens, color-coded icons represent the current state for a specific monitored component.

Icons for Custom Groups (w/Host Groups), Host Groups, Hosts

StateDescriptionCustom Group
(w/Host Group)
Host GroupHost
PendingUsually temporary and signifies the actual state has not yet been determined.cg hg pendinghg pending
h pending
UPAll hosts are responding.cg hg uphg uph up
DownAt least one host in group is not responding and are not in scheduled downtime.cg hg downhg downh down
UnreachableThe system can't check the state of the host(s) for a reason that needs resolving (dependency or lost connectivity).cg hg unreachablehg unreachableh unreachable
Scheduled DowntimeScheduled Pending state: Host pending while in scheduled downtime.

scheduled pending


Scheduled UP state: Host up while in scheduled downtime.

scheduled ok


Scheduled Warning state: Host warning while in scheduled downtime.

scheduled warning


Scheduled Down state: Host down while in scheduled downtime.

scheduled down


Schedule Unknown state: Host unknown while in scheduled downtime.

scheduled unknown

Icons for Custom Groups (w/Service Groups), Service Groups, Services

StateDescriptionCustom Group
(w/Service Group)
Service GroupService
PendingUsually temporary and signifies the actual state has not yet been determined.

cg sg pending

sg pending

OKService operating normally.
cg sg ok
sg ok
WarningService is degraded and needs attention.
cg sg warning
CriticalService are out of thresholds and not in scheduled downtime.
cg sg critical
UnknownCannot be determined for a reason that needs resolving (dependency or lost connectivity).

cg sg unknown

Scheduled DowntimeScheduled Pending state: Service pending while in scheduled downtime.

scheduled pending


Scheduled OK state: Service OK while in scheduled downtime.

scheduled ok


Scheduled Warning state: Service warning while in scheduled downtime.

scheduled warning


Scheduled Critical state: Service critical while in scheduled downtime.

scheduled critical


Scheduled Unknown state: Service unknown while in scheduled downtime.

scheduled unknown

Badges

The component icons also show numeric totals (badges) for the state of their underlying members. The badges to be displayed are dependent on the component that is being viewed (e.g., custom group, host group, service group, host). The overall state of a component is represented by its icon and color.

status summary badges

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