The Home Page Dashboard, the first page displayed in the GroundWork Monitor system, provides an at-a-glance view of top problems and immediate issues. The Time Picker, located at the top right corner, enables the statistics in each section to be displayed for the selected time, except for the Top Global Problems which is hardcoded to report the last 48 hours. This article reviews each section's use and navigation.
Host and service status
This section provides bold and upfront values for monitored host and service status with hover-over detail counts and percentages.
For Host Status, whatever is not UP is either DOWN and distinct from everything else in a troubled state (e.g., Unscheduled Down), or DEGRADED (e.g., Unreachable, Suspended).
Similarly for Service Status, whatever is not OK is either CRITICAL (e.g., Unscheduled Critical), or DEGRADED (e.g., Warning, Unknown, Pending).
Global top problems
The Global Top Problems section lists the top 10 availability problems and trends for all monitored hosts and services over a hardcoded time period of 48 hours.
By column for Host and Services, each problem shows a color-coded icon for the current status, the device name, percent of availability, trend indicator (improving or deteriorating), and whether the alert has been acknowledged (as indicated with a check).
Each problem links to the Status Summary application for further user interaction.
The Top Problems listing in the Home Page dashboard and in group details of the Status Summary dashboard is a specially sorted list. It differs from the member lists of hosts, host groups, or other group types in Status Summary.
Top Problems is sorted by "availability", which we define as the percentage of time the listed resources was in an OK or UP state during the last 48 hours. The intent of Top Problems is to quickly show you which of your systems (hosts) or services are the least reliable. If you are looking for what is causing issues in your infrastructure recently, this is your punch list of problems to fix.
This section lists paginated monitoring events with host and service links to Status Summary for further user interaction.
Each event shows the date/time the event was Received by the GroundWork server, the associated Host and Service, Status at the time of the event, host or service Message, the Application Type the event originated (e.g., DOCK for Docker, VEMA for VMware), and the Severity of the alert (e.g., LOW, HIGH).
Events can be searched and filtered for an indicated block of time.
A similar dashboard, with filtering capability is included under the Dashboards menu.
This section lists SLA status from all defined SLA contracts.
The display includes the Contract name, its Target and Actual availability percentages and its Current State.
Any service, including a Business Service Monitoring (BSM) service can be the subject of an SLA contract. See BSM and SLAs for more information.
This timeline shows all configured monitoring downtimes for hosts and services. This is a scrolling display and shows all downtime the user has rights to access.
Actual downtime is indicated by the colored bar. The current time is in the middle of the display, and past downtimes are viewable to the left of the current time, and future downtimes to the right of the current time.
Downtimes are set in Configuration > Downtimes. See How to schedule downtime for more information.
How to navigate hit list dashboard (Knowledge Base)
How to navigate status summary (Knowledge Base)
How to navigate VMware dashboard (Knowledge Base)
How to navigate insight dashboard (Knowledge Base)
How to navigate events dashboard (Knowledge Base)
How to get started with log analysis (Knowledge Base)
How to create NOC boards (Knowledge Base)