The Home Dashboard, the first page displayed in the GroundWork Monitor system, provides an at-a-glance view of top problems and immediate issues. The Time Picker, located at the top right corner, enables the statistics in each section to be displayed for the selected time (except for the second section Top Global Problems, which is hardcoded to report the last 48 hours). This article reviews each section's use and navigation.
Host and service status
This section of the Home Dashboard provides bold and upfront values for monitored host and service status with hover-over detail counts and percentages.
For Host Status, the inner circle displays counts for DOWN, DEGRADED and UP states. Whatever is not UP is either DOWN and distinct from everything else in a troubled state (e.g., Unscheduled Down), or DEGRADED (e.g., Unreachable, Suspended).
Similarly for Service Status, the inner circle displays counts for CRITICAL, DEGRADED and OK states. Whatever is not OK is either CRITICAL (e.g., Unscheduled Critical), or DEGRADED (e.g., Warning, Unknown, Pending).
For both Host Status and Service Status, hovering over the inner circle labels will show the state count details, and hovering over the outer circle color-coded graphic will show the percentage for the monitored host and service states.
This section lists SLA status from all defined SLA contracts. The image below shows the three default SLA contracts for GroundWork 8 system monitors.
The display includes the Contract name, the SLA Target and Actual availability percentages, and its Current State. Any service, including a Business Service Monitoring (BSM) service can be the subject of an SLA contract. See BSM and SLAs for more information.
Global top problems
The Global Top Problems section lists the top 10 availability problems and trends for all monitored hosts and services, this is over a hardcoded time period of 48 hours.
Viewing the columns for Host and Services, each problem shows a color-coded icon indicating its the current status, then the device name, the percent of availability, a trend indicator (improving or deteriorating), and whether the alert has been acknowledged (as indicated with a check).
Each problem links to the Status Summary application for further user interaction.
The Top Problems listing in the Home Dashboard and in group details of the Status Summary dashboard is a specially sorted list. It differs from the member lists of hosts, host groups, or other group types in Status Summary. Top Problems is sorted by "availability", which we define as the percentage of time the listed resources was in an OK or UP state during the last 48 hours. The intent of Top Problems is to quickly show you which of your systems (hosts) or services are the least reliable. If you are looking for what is causing issues in your infrastructure recently, this is your punch list of problems to fix.
This section lists paginated monitoring events with host and service links to Status Summary for further user interaction.
Each event shows the date/time the event was Received by the GroundWork server, the associated Host and Service, Status at the time of the event, host or service Message, the Application Type the event originated (e.g., DOCK for Docker, VEMA for VMware), and the Severity of the alert (e.g., LOW, HIGH).
Events can be searched and filtered for an indicated block of time using the search / filter link at the top.
A similar Events dashboard, with filtering capability is included under the Dashboards menu.
This timeline shows all configured monitoring downtimes for hosts and services. This is a scrolling display and shows all downtime the user has rights to access.
Actual downtime is indicated by the colored bar. The current time is in the middle of the display, and past downtimes are viewable to the left of the current time, and future downtimes to the right of the current time.
Downtimes are set in Configuration > Downtimes. See How to schedule downtime for more information.