GroundWork Support 8 DOCUMENTATION Current: Monitoring Monitoring Dashboards — GroundWork Monitor 8 offers several ways to view and analyze your monitoring data. BSM and SLAs — Service Level Agreements (SLAs) are the backbone of IT management. The structuring of IT into service delivery and service management organizations under ITIL https://en.wikipedia.org/wiki/ITIL has made the SLA https://en.wikipedia.org/wiki/Service-level_agreement a primary method of setting expectations for services. SLAs are useful for estimating costs and budgets, and to justify and control the frequently high costs of IT services. SLAs in GroundWork Monitor are most useful when combined with Business Service Monitoring (BSM). BSM provides a way to group objects and assign status to a group based on the state of its members. Reports — Reports provides tools to create Custom Reports which uses the integrated Jasper Server reporting tool, and SLA Reports to generate information on monitored elements availability to ensure quality of service. ×