Notifications and escalations are alerts that are sent when GroundWork Monitor detects a failure or over threshold limit condition. These notifications are sent to configured contacts using specified methods.
If a threshold value is breached for a monitored resource, an event is generated and sent to the Foundation layer of GroundWork monitor. Additional threshold overrides (if they are set) are applied, and the state of the resource is updated accordingly, then an alert is sent. A notification definition defines which contacts will receive notifications for which resources (e.g., hostgroups, hosts, and services). Regarding notification methods, you can be notified of problems and recoveries pretty much any way you want, including by phone, SMS, email, or even an audio alert.
During the specified downtime, alert notifications will not be sent out about the monitored entities, regardless of whether you use NoMa or Nagios notification methods. This is useful in the event you need to take a server down for an upgrade or maintenance, for example. Scheduling downtime also avoids alarm fatigue, provides more accurate data for SLA reporting, and reinforces change control discipline. When the scheduled downtime expires, notifications for the hosts and services will resume as normal.
There are two methods available for setting up alert notifications, NoMa and Nagios™.