About Home Dashboard
Best used to view a summary of your infrastructures top problems. The Home Dashboard, displayed upon login, is the highest level summary of your monitored infrastructure, where managers and operators can access an at-a-glance view of top problems and immediate issues. This dashboard is organized to quickly show state totals, SLA status, top 10 host and service problems, monitoring events, and a maintenance timeline. The Time Picker, located at the top right corner, enables the statistics in each section to be displayed for the selected time (except for the section Top Global Problems, which is the % of time in OK or UP hardcoded to report the last 48 hours).
The following image summarizes the different sections of the Home Dashboard, see further down this document for additional detail.
Navigating Home Dashboard
Host and Service Status
This top section of the Home Dashboard provides bold and upfront values for monitored host and service status with hover-over detail counts and percentages.
With Host Status you can see the state of your monitored hosts. The inner circle displays counts for DOWN, DEGRADED and UP states. Whatever is not UP is either DOWN and distinct from everything else in a troubled state (e.g., Unscheduled Down), or DEGRADED (e.g., Unreachable, Suspended, Scheduled Down).
Similarly for Service Status you can view the state of monitored services. The inner circle displays counts for CRITICAL, DEGRADED and OK states. Whatever is not OK is either CRITICAL (e.g., Unscheduled Critical), or DEGRADED (e.g., Warning, Unknown, Pending).
For both Host Status and Service Status, hovering over the inner circle labels will show the state count details, and hovering over the outer circle color-coded graphic will show the percentage for the monitored host and service states.
This section lists SLA status from all defined SLA contracts. The image below shows the three default SLA contracts for GroundWork 8 system monitors.
The display includes the Contract name, the SLA Target and Actual availability percentages, and its Current State. Any service, including a Business Service Monitoring (BSM) service can be the subject of an SLA contract. See BSM and SLAs for more information.
Global Top Problems
The Global Top Problems section lists the top 10 availability problems and trends for all monitored hosts and services, this is over a hardcoded time period of 48 hours. The list takes the hosts and services that have the most problems and bubbles them up to the top, and tells you whether or not the state is improving or declining.
Viewing the columns for Host and Services, each problem shows a color-coded icon indicating its the current status, then the device name, the percent of availability, a trend indicator (improving or deteriorating), and whether the alert has been acknowledged (which would be indicated by a checkmark).
Each problem links to the Status Summary application for further user interaction.
The Top Problems listing in the Home Dashboard and in group details of the Status Summary dashboard is a specially sorted list. It differs from the member lists of hosts, host groups, or other group types in Status Summary. Top Problems is sorted by "availability", which we define as the percentage of time the listed resources was in an OK or UP state during the last 48 hours. The intent of Top Problems is to quickly show you which of your systems (hosts) or services are the least reliable. If you are looking for what is causing issues in your infrastructure recently, this is your punch list of problems to fix.
The Events section displays everything that is happening in GroundWork Monitor in real-time, including monitoring state changes, notifications, and other system messages. The events are paginated and presented in chronological order, and hosts and services link to the Status Summary for further user interaction.
Each event shows the date/time the event was Received by the GroundWork server, the associated Host and Service, Status at the time of the event, host or service Message, the Application Type the event originated (e.g., DOCK for Docker, VEMA for VMware), and the Severity of the alert (e.g., LOW, HIGH).
Events can be presented for an indicated block of time using the Time Picker at the top.
A similar Events dashboard, with filtering capability is included under the Dashboards menu.
The Maintenance Timeline is the last section, and shows all configured monitoring downtimes for hosts and services. This is a scrolling display and shows all scheduled downtime the user has rights to access.
Actual downtime is indicated by the colored bar. The current time is in the middle of the display, and past downtimes are viewable to the left of the current time, and future downtimes to the right of the current time.
Downtimes are set in Configuration > Downtime. See Scheduled Downtime for more information.