GroundWork Support 8 Current: FAQs FAQs How do I submit a ticket? — Logging in or creating a new support desk account. How do I manage my tickets? — Managing your support tickets including, sharing, resolving, and escalating. How to provide GroundWork Support an anonymized database — Sometimes a GroundWork customer may run into a production problem where the nature of the failure suggests it has to do with the structure of the data in the configuration database, or how that structure interacts with downstream processing. To diagnose the problem, GroundWork will often request a copy of the monarch database, so we can replicate the customer setup in-house and run extensive testing on it. How to manage my GroundWork license — Managing your product license including password maintenance, over limit, and device count. How can I find the local timezone? — You can use the following as a guide to finding the local timezone for various systems depending on the distribution and release. What component versions are used in GroundWork? — See the current GroundWork component versions such as Docker, GDMA client, GroundWork Monitor, and Monarch. What open source licenses are used in GroundWork? — View a list of licenses use in GroundWork Monitor. ×